FAQ
Got a question? Please look through our FAQ for the answer!Can’t find the answer? Please contact us.
General FAQ
1. What is Gusugusu?
Gusugusu is a wellness-focused brand offering carefully curated intimate lifestyle products designed to promote comfort, confidence, and personal well-being. Our mission is to make conversations around personal wellness more open, positive, and stigma-free.
2. Where are Gusugusu products sourced from?
Our products are carefully sourced and imported from trusted manufacturers around the world, including well-known global suppliers who meet high quality and safety standards.
3. Are your products safe to use?
Yes. All products available on Gusugusu are sourced from reputable manufacturers and made using body-safe materials. We prioritize product quality, safety, and reliability.
4. Is my order discreetly packaged?
Absolutely. We understand the importance of privacy. All orders are shipped in plain and discreet packaging with no indication of the contents or brand name on the outside.
5. Do you ship across India?
Yes, Gusugusu delivers to most locations across India through trusted courier partners to ensure safe and reliable delivery.
6. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your delivery location and courier service availability.
7. What payment methods do you accept?
We accept secure online payments through UPI, debit cards, credit cards, and net banking via trusted payment gateways.
8. Can I return or exchange a product?
Due to hygiene and safety reasons, most intimate wellness products are non-returnable once opened. However, if you receive a damaged or incorrect product, please contact our support team within 48 hours.
9. Is my personal information kept confidential?
Yes. Your privacy is very important to us. All personal information and order details are kept strictly confidential and protected.
10. Are Gusugusu products only for couples?
Not at all. Gusugusu products are designed for individual wellness, self-care, and couples, supporting comfort, confidence, and a positive approach to personal well-being.
